Service NSW has been contacted around 1.5 million times since COVID-19 began, with people turning to the app, calling the hotline and visiting the website to remain informed and learn about the impact of the virus on their local area.
\nPremier Gladys Berejiklian said more than 2 million people have downloaded the Service NSW app and 63,000 phone calls have been made to the hotline with the most common questions being about restrictions, traveling to visit family and providing transport.
\n\u201cFamilies and businesses are under enormous stress right now, but we are helping make life easier for them by providing a one stop shop where they can get all the information and support they need,\u201d Ms Berejiklian said.
\n\u201cWhether you\u2019re a business owner after details on financial assistance, a couple wanting to book an appointment with a cost of living specialist, or a senior seeking the latest information on restrictions, Service NSW is here to help.\u201d
\nThe top five questions Service NSW has been asked are:<\/p>\n
Minister for Customer Service Victor Dominello said support is available at Service NSW Centres, over the phone, via the app and online.
\n\u201cIt\u2019s the Service NSW way to put customers first and make access to information and programs as painless and efficient as possible,\u201d Mr Dominello said.
\n\u201cDownload the free Service NSW app to receive the latest COVID-19 information. Staff are also contactable around the clock to point customers in the right direction via the 24\/7 hotline on 13 77 88.\u201d
\nOther examples of COVID-19 assistance available via Service NSW includes:<\/p>\n
Further information on Service NSW is available at\u00a0www.service.nsw.gov.au<\/a><\/p>\n","protected":false},"excerpt":{"rendered":" Service NSW has been contacted around 1.5 million times since COVID-19 began, with people turning to the app, calling the hotline and visiting the website to remain informed and learn about the impact of the virus on their local area. Premier Gladys Berejiklian said more than 2 million people have downloaded the Service NSW app … Continue reading “PUTTING PEOPLE FIRST DURING COVID-19”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-6417","post","type-post","status-publish","format-standard","hentry","category-nswnews"],"_links":{"self":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/6417","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=6417"}],"version-history":[{"count":0,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/6417\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=6417"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/categories?post=6417"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/tags?post=6417"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}