{"id":39068,"date":"2026-05-24T19:36:21","date_gmt":"2026-05-24T09:36:21","guid":{"rendered":"http:\/\/www.16news.com.au\/?p=39068"},"modified":"2026-05-24T19:36:21","modified_gmt":"2026-05-24T09:36:21","slug":"new-intake-of-emergency-medical-call-takers-for-nsw-ambulance","status":"publish","type":"post","link":"http:\/\/www.16news.com.au\/index.php\/2026\/05\/24\/new-intake-of-emergency-medical-call-takers-for-nsw-ambulance\/","title":{"rendered":"New intake of emergency medical call takers for NSW Ambulance"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">NSW Ambulance has welcomed 31 emergency medical call takers, after they were officially inducted into the service at a ceremony at the State Operations Centre in Sydney today.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This graduation is the third call takers graduation to be held this year, providing a boost to control room staff numbers across the Sydney, Northern and Western centres.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The new recruits come from a range of backgrounds and experiences, including trainee emergency medical call taker Bethany Whitnall, who will be joining the Sydney control centre, who is establishing herself as a professional referee in both women\u2019s and men\u2019s rugby union.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The graduates have completed an intensive training program designed to prepare them for a critical role in the emergency response system: being the first point of contact for people in urgent need of medical assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quotes attributable to Minister for Health, Ryan Park:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThese new emergency call takers are joining a world-class service that is making a difference every day, during some of the most critical times in people\u2019s lives.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cTheir work may be unseen, however it is a vital and essential part of a frontline emergency response to people in need.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cCongratulations to NSW Ambulance\u2019s newest inductees, and thank you for the contribution you\u2019re making to our front-line services.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Quotes attributable to NSW Ambulance Interim Chief Executive Clare Beech:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cWe proudly welcome our newest emergency medical call takers, stepping into a role that sits at the heart of our service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe call taker role is critical, gathering the right information quickly and providing compassion and reassurance to the caller on the other end of the phone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI congratulate each graduate on this achievement and thank them for choosing a career dedicated to serving the community.\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong> trainee emergency medical call taker Bethany Whitnall:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cI love being busy and constantly pushing the boundaries of what I can achieve at NSW Ambulance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cThe ability to stay calm under pressure and communication skills I have gained from being the first female referee in men\u2019s first grade rugby union in my area will be valuable in my new role.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>NSW Ambulance has welcomed 31 emergency medical call takers, after they were officially inducted into the service at a ceremony at the State Operations Centre in Sydney today. This graduation is the third call takers graduation to be held this year, providing a boost to control room staff numbers across the Sydney, Northern and Western &hellip; <a href=\"http:\/\/www.16news.com.au\/index.php\/2026\/05\/24\/new-intake-of-emergency-medical-call-takers-for-nsw-ambulance\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;New intake of emergency medical call takers for NSW Ambulance&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-39068","post","type-post","status-publish","format-standard","hentry","category-nswnews"],"_links":{"self":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/39068","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=39068"}],"version-history":[{"count":1,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/39068\/revisions"}],"predecessor-version":[{"id":39069,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/39068\/revisions\/39069"}],"wp:attachment":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=39068"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/categories?post=39068"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/tags?post=39068"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}