A new social housing app will save time, drastically reduce paperwork and improve customer service for thousands of tenants in NSW.
\nMinister for Families, Communities and Disability Services Gareth Ward said the new mobile phone app would revolutionise customer service in the housing space.
\n\u201cHaving to queue up in an office or wait on the phone is frustrating and time consuming,\u201d Mr Ward said.
\n\u201cThanks to this new technology, our customers will be able to easily access services at the touch of a button.
\n\u201cThis means time savings for them and more time for our staff to focus on helping people with the greatest needs.\u201d
\nThe MyHousing app provides tenants with a simple way to manage and view accounts including rent and water, as well as to make payments, lodge maintenance requests and connect to a range of support services.
\nThe Department of Communities and Justice manages 100,000 tenancies and 60,000 applications for social housing assistance. A survey of 14,000 clients, conducted last year, revealed 98 per cent of them owned a smart phone.
\nMinister for Customer Service Victor Dominello said the app is an example of how the NSW Government is putting the customer at the centre of its service delivery.
\n\u201cCustomer service is about putting more time in your day and this one-stop shop app will make life easier for customers by giving them access to necessary services at their fingertips,\u201d Mr Dominello said.
\n\u201cIt is important that face-to-face services still exist, but having a smart phone app will allow tenants to engage with services anywhere, anytime.\u201d
\nThe app has been trialed extensively with a customer satisfaction rating of 94 per cent. You can download the free app from the App Store (iOS) and Google Play (Android).<\/p>\n","protected":false},"excerpt":{"rendered":"
A new social housing app will save time, drastically reduce paperwork and improve customer service for thousands of tenants in NSW. Minister for Families, Communities and Disability Services Gareth Ward said the new mobile phone app would revolutionise customer service in the housing space. \u201cHaving to queue up in an office or wait on the … Continue reading “HIGH TECH APP TO HELP HOUSING TENANTS”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-3448","post","type-post","status-publish","format-standard","hentry","category-nswnews"],"_links":{"self":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/3448","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=3448"}],"version-history":[{"count":0,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/3448\/revisions"}],"wp:attachment":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=3448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/categories?post=3448"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/tags?post=3448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}