Services Australia\u2019s recently released 2022-2023 annual report shows just how bad things are at the agency under Bill Shorten\u2019s leadership.<\/p>\n\n\n\n
The table below highlights key data from the report:<\/p>\n\n\n\n \u201cThis data shows Services Australia has scored an \u2018F\u2019 across a range of key performance targets,\u201d Shadow Minister for Government Services and the Digital Economy Paul Fletcher said.<\/p>\n\n\n\n \u201cThis agency desperately needs a leader who gets up every morning with a relentless focus on customer service. Bill Shorten is clearly not such a leader.\u201cThe Coalition will be probing the government on these matters at today\u2019s Senate Estimates hearing. Australians deserve answers and the agency\u2019s performance needs to be put under the microscope.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" Services Australia\u2019s recently released 2022-2023 annual report shows just how bad things are at the agency under Bill Shorten\u2019s leadership. The table below highlights key data from the report: 2021-2022 result 2022-2023 result Change under Labor Customer satisfaction 82.1 per cent 80.2 per cent Down 1.9 per cent Customers served within 15 minutes 68 per … Continue reading “Services Australia scores an ‘F’ in its annual report”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-23647","post","type-post","status-publish","format-standard","hentry","category-aussie"],"_links":{"self":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/23647","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=23647"}],"version-history":[{"count":1,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/23647\/revisions"}],"predecessor-version":[{"id":23648,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/23647\/revisions\/23648"}],"wp:attachment":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=23647"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/categories?post=23647"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/tags?post=23647"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<\/td> 2021-2022 result<\/strong><\/td> 2022-2023 result<\/strong><\/td> Change under Labor<\/strong><\/td><\/tr> Customer satisfaction<\/strong><\/td> 82.1 per cent<\/td> 80.2 per cent<\/td> Down 1.9 per cent<\/td><\/tr> Customers served within 15 minutes<\/strong><\/td> 68 per cent<\/td> 60.8 per cent<\/td> Down 7.8 per cent<\/td><\/tr> Work processed within timeliness standards<\/strong><\/td> 84.4 per cent<\/td> 68.7 per cent<\/td> Down 15.7 per cent<\/td><\/tr> Call wait times<\/strong><\/td> 55.9 per cent of customers who called the Social Security and Welfare phone line were answered within 15 minutes<\/td> Only 36 per cent of customers who called the Social Security and Welfare phone line were answered within 15 minutes<\/td> Down 19.9 per cent<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n