An Albanese Labor Government will launch a user audit of the myGov government services digital portal.
The user audit will take a fresh look at how well myGov is performing for its most important stakeholders \u2013 the Australian public \u2013 when it comes to reliability and functionality for a user-friendly experience.
While MyGov has improved over the years there have been blindspots and disappointments.
There have, for instance, been too many crashes and outages. Notoriously when myGov crashed in March 2020 then-Minister Stuart Robert initially blamed hackers before conceding that was untrue and his Government had simply failed to foresee the lockdown-related surge in welfare needs.
The user audit will help identify what changes and improvements are needed and assist an Albanese Government in strengthening the portal.
Labor will also guarantee myGov user data is retained within Australia.
These moves signal a return to professional, competent and humane delivery of customer services under an Albanese Labor Government.
<\/p>\n\n\n\n
Anthony Albanese said:<\/strong> Bill Shorten said:\u00a0<\/strong> An Albanese Labor Government will launch a user audit of the myGov government services digital portal. The user audit will take a fresh look at how well myGov is performing for its most important stakeholders \u2013 the Australian public \u2013 when it comes to reliability and functionality for a user-friendly experience. While MyGov has improved … Continue reading “User Audit to Improve myGov”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-16369","post","type-post","status-publish","format-standard","hentry","category-aussie"],"_links":{"self":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/16369","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=16369"}],"version-history":[{"count":1,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/16369\/revisions"}],"predecessor-version":[{"id":16370,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/posts\/16369\/revisions\/16370"}],"wp:attachment":[{"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=16369"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/categories?post=16369"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.16news.com.au\/index.php\/wp-json\/wp\/v2\/tags?post=16369"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\u00a0\u201cMillions of Australians interact with myGov everyday and rely on it to provide essential services. It\u2019s not up to scratch, and Australians deserve better. That\u2019s why we will review myGov, and make improvements where necessary.\u201d
<\/p>\n\n\n\n
\u201cOur MyGov pledge will help revitalise government service delivery alongside Labor\u2019s existing commitments to stop closing Centrelink shopfronts around the nation and hire an additional 200 new Services Australia workers. This Government has a terrible record on service delivery \u2013 Labor will change that.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"