Federal Member for Newcastle Sharon Claydon has echoed her community’s concerns around under resourcing at Wallsend Post Office.
Residents have reported having to wait over half an hour to be served and some turned away because staff don’t have time or capacity to respond to increased customer needs.
Ms Claydon has this week taken those concerns to Canberra, where she has spoken in the Parliament on the issue.
“I have received several complaints about long queues and customer wait times at Wallsend post office. Residents say they’re waiting over half an hour to be served. Some have even been turned away because Australia Post staff do not have the time or capacity to respond to increased customer needs.
“One resident told me that she often leaves work early if she wants to be served at the Wallsend post office before 5 pm. Another noted that it’s very common for there to be only three employees working during peak times, and they seem to be overwhelmed by the amount of foot traffic coming into the store.
Wallsend post office serves a large region, including the rapidly growing suburbs of Maryland, Fletcher and Minmi. Postal services are essential, providing access to vital services connecting people and communities right across the country and the globe.
“This lack of resourcing is causing considerable stress to people of all ages in my community. I really appreciate the time and effort taken by those who have contacted my office to share their concerns and personal experiences with me.
“I stand with the people of Wallsend and support their calls for a properly resourced post office that meets customer and community needs not just now but into the future, and I call on Australia Post to invest in their workforce and postal services in Wallsend. They deserve nothing less.”

Lord Mayor Nuatali Nelmes with Uncle Alex Nean and his dancers on Nelson Street for Wallsend’s 150th anniversary celebration.The large crowd was spoilt for choice throughout the celebration with a variety of entertainment on two stages, dance schools, DJs and food from around the world, including Germany, Tibet, Turkey and China.
Lord Mayor Nuatali Nelmes, community members and BlueFit representatives celebrate the reopening of Lambton Park War Memorial Swimming Centre today and the upcoming community consultation on the year-round facility.A temporary “ideas wall” will be set up on site until 20 October so pool users can share their views during their next visit, while community members can also have their say online via City of Newcastle’s
Keen swimmers jumping back into the water at Lambton Park War Memorial Swimming Center