Department of Customer Service Secretary

The Secretary for Digital and the NSW Department of Customer Service, Emma Hogan, will leave her role with the NSW Government later this year. 

Miss Hogan joined the NSW Government as the Public Service Commissioner in May 2018 and was appointed as Secretary of the Department in October 2019.

Miss Hogan will remain in the role until the end of November, unless a new Secretary is appointed earlier.  

Minister for Customer Service Jihad Dib said:

“Emma Hogan has led the department through a period of significant challenges in NSW, including natural disasters and the COVID-19 pandemic.”

“Through her time as Secretary, she has demonstrated her absolute commitment to delivering digital innovation and improved customer outcomes for the NSW community.”

“The NSW Government thanks Miss Hogan for her skill, service and dedication in leading the Customer Service team, and I am personally grateful for her assistance during this transition to the Minns Labor Government. I wish her all the very best for the future.”

Secretary Emma Hogan said: 

“It has been the greatest privilege of my professional career to have worked for NSW.”

“After 4 years as Secretary, I have decided the time is right to step aside, take a break, and make space for a change of leadership and some fresh energy during the next era for the department.”  

“I couldn’t be prouder to have worked with my 13,000 teammates across the department during some unprecedented times, and I’m excited to see what they do next for and with our community under our new government’s agenda.”  

$200,000 Medium Business Support Grant extended to Central West and Southern NSW

Flood-impacted medium-size businesses across the central west and southern NSW can now apply for up to $200,000 in support through a jointly-funded Albanese and Minns Government grant program, delivered by Service NSW.

The Medium Business Support Grant is available to business and non-profit organisations with more than 20 and less than 200 full-time equivalent employees who were directly impacted by storms and floods from August to September 2022.

Funds can be used to help offset the costs of recovery and re-establishing a business, including for safety inspections, building repairs, cleaning equipment, materials needed to resume trade, disposing of debris and spoiled stock or leasing temporary space.

The Medium Business Support Grant will be available in the local government areas (LGAs) of Balranald, Berrigan, Bogan, Bourke, Brewarrina, Cabonne, Carrathool, Central Darling, Cobar, Cowra, Dubbo Regional, Edward River, Federation, Forbes, Griffith, Gunnedah, Hay, Junee, Lachlan, Leeton, Moree Plains, Murray River, Murrumbidgee, Narrabri, Narrandera, Parkes, Wagga Wagga, Walgett, Warren, Warrumbungle and Wentworth.

The grant is jointly funded by the Australian and NSW Governments under the Disaster Recovery Funding Arrangements.

For more information and to apply, visit the Service NSWlaunch website or call Service NSW on 13 77 88launch.

Federal Minister for Emergency Management Murray Watt said:

“By expanding the Medium Business Support Grant to an additional 31 flood-affected LGAs, both levels of government are directly supporting flood-affected businesses to get back on their feet and help with the costs of clean-up.

“We know that these businesses play an important role in driving regional economies. Supporting them to get back up and running as soon as possible will benefit the broader community.

“This support is now available, and we encourage businesses to apply.”

Minister for Regional NSW and Western NSW Tara Moriarty said:

“From Dubbo to Bourke and Wentworth to Wagga Wagga, the Medium Business Support Grant will deliver more support and security for businesses and communities across the central west and southern NSW to reopen or continue operating through the recovery process.

“We know how badly regional communities have been impacted by storms and floods and this grant will complement the support already available to small businesses, primary producers and non-profit organisations and help get local economies moving again.”

NSW Minister for Emergency Services Jihad Dib:

“The NSW Government is committed to the long-term recovery of flood-affected communities and the $200,000 Medium Business Support Grant will help ensure these businesses bounce back stronger than ever.

“Service NSW business concierge staff will be proactively reaching out to business owners to provide support with applications and help ensure funds are provided where they are needed as quickly as possible.”

Putting truckies in the driver’s seat on plans for heavy vehicle rest area in Western Sydney

The NSW Government has begun work to deliver a heavy vehicle rest area in Sydney for truck drivers to rest, park, shower and access services.

Currently there are very limited rest areas that are fit for purpose for truck drivers between Pheasants Nest to the south of Sydney and Wyong to the north – a distance of 180km and nearly 2 hours driving.

There are other minor rest areas that provide single direction opportunity to stop but have limited facilities, including some with no toilet and wash facilities or capacity to host larger trucks.

This means truck drivers need to take significant detours off the motorways in order to take a break.

The NSW Government is calling for feedback from the freight industry and truck drivers to inform the development of the new proposed rest area for Western Sydney. This area will provide heavy vehicle drivers with a safe and accessible area to rest as part of their journey.

Roads are the workplace for heavy vehicle drivers, and rest areas are important facilities that support driver wellbeing and compliance with mandatory rest breaks.

Options for a rest area are being considered across 6 local government areas: Blacktown City, Penrith City, Fairfield City, Liverpool City, Camden and Campbelltown City.

Transport for NSW will be engaging with the road freight industry and heavy vehicle drivers, including the potential location, services and facilities, as well as consideration of oversize and dangerous goods requirements.

Heavy vehicle drivers and the road freight industry are invited to participate in an online survey to provide their insights and advice.

Have your saylaunch. Consultation will be open until Sunday 1 October 2023. 

The NSW Legislative Council Transport and Arts Committee has also commenced a parliamentary inquiry into pressures on heavy vehicle drivers. The inquiry will explicitly consider how these pressures impact on the use of rest areas and other fatigue management practices.

To make a submission to the parliamentary inquiry visit the NSW Parliamentlaunch website.

Submissions to the inquiry will be accepted until Monday 18 September 2023.

NSW Minister for Roads John Graham said:

“Truck drivers have said to me Sydney is the least friendly city for truckies on the east coast. That’s partly because there is nowhere to rest. We are determined to change that.

“We are committed to providing a new heavy vehicle rest area in Sydney for truckies travelling the 2 hours between Pheasants Nest and Wyong.

“Truckies are the backbone of our economy; we all rely on our goods getting to us in a timely, efficient, and safe manner.

“Current arrangements are simply not good enough for drivers, and we are working with the industry to do better.

“The Western Sydney area needs more parking facilities so our truckies can rest, stage their longer journeys, or if they are early for their timeslot and simply need a place to park.”

Member of the Transport and Arts Committee Dr Sarah Kaine MLC said:

“The parliamentary inquiry is examining the pressures on heavy vehicle drivers. This is a critical issue as freight volume are expected to rise 56% by 2061 in Greater Sydney alone.

“There has been decades-long research into the relationship between pay and conditions and wellbeing of heavy vehicle drivers and mortality rates, for not just heavy vehicle drivers but also other road users. Understanding the pressures on heavy vehicle drivers in NSW is a step in the right direction to decreasing the fatalities in this industry, and our community.”

“This year alone there have been 28 fatal vehicle crashes resulting in 40 fatalities in NSW. A large body of established research shows the wellbeing and pay and conditions of truck drivers is intimately linked to safe driving and reducing fatalities on our roads – providing adequate rest areas has an important part to play in the wellbeing of drivers.

“We look forward to helping shape a positive way forward for drivers and the industry.

“Western Sydney is the perfect spot to service the industry due to its proximity to major freight routes across Sydney, connecting the north-south, east-west axis between ports and where freight needs to go.

“A new rest stop would remove semi-trailers parked in Western Sydney streets and would also provide essential facilities between Pheasants Nest and Wyong where there are limited rest stops for truckies.”

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Getting accreditation right so teachers can focus on teaching

The Minns Labor Government is giving more time back to teachers and principals to focus on helping their students in the classroom by scrapping the need to re-demonstrate their accreditation practice to the regulator every 5 years.

The burdensome task of accreditation maintenance will be simplified under the changes, bringing NSW into line with other states and territories. From November, teachers will simply need to declare to the NSW Education Standards Authority (NESA), that they have completed the required professional development aligned to the Australian Professional Standards for Teachers.

Principals will no longer need to sign off on a teacher’s practice every 5 years under the revamp, but schools must continue to notify NESA if they have determined a teacher fails to meet the necessary Australian Professional Standards for Teachers.

The move is part of the Minns Labor Government’s drive to ensure teachers in government, Catholic and independent schools are spending more time teaching and less time on administrative tasks.

Since coming to office the Government has halved more than 70 mandated changes to policies and processes in public schools, put on hold new pilots, and hired more than 400 new administrative staff to relieve teachers of some of the tasks that were taking them away from the classroom.

Teachers still need to complete the 100 hours of professional development every 5 years. Completing professional development ensures teachers are up to date with relevant content, skills and pedagogy, and supports their professional growth.

The changes place a greater emphasis on the importance of ongoing professional development and recognise that fully accredited teachers are qualified, meet child safety requirements and have already met tough standards to be accredited.

Deputy Premier and Minister for Education and Early Learning Prue Car said:

“It is vital that we set high benchmarks for teachers entering the profession, but once they are in the classroom we also play a role in ensuring they want to stay. Removing unnecessary tasks from teachers’ to-do lists is one way we are doing that.

“Under the previous Liberal National Government teachers were overburdened with admin tasks which took them away from what their core role – to bring education alive in the classroom.

“This is sensible policy that is based on respect for the profession, where appropriate verification and standards are in place.

“We want teachers who have already demonstrated they meet rigorous standards to focus on doing their job – not spending unnecessary extra hours proving that they are doing it.”

Minns Government signs MOU to deliver safe staffing

The Minns Government has taken a significant step forward in delivering its commitment to repair the budget to help rebuild essential services by signing a memorandum of understanding with the NSW Nurses and Midwives Association to progress the roll-out of Safe Staffing Levels in NSW public hospitals, starting with emergency departments. The implementation of Safe Staffing Levels means more nurses and midwives working in our hospitals.

This is a once-in-a-generation long-term reform to how we deliver essential hospital services and will be rolled out in staged way working with frontline workers and their representatives.

As part of this staged approach, Safe Staffing Levels will be implemented across emergency departments, intensive care units, maternity services, regional and community hospitals, and wards currently covered by the existing Nursing Hours Per Patient Day system.

Safe Staffing Levels will improve health outcomes, reduce waiting times, take pressure off NSW hospitals and help retain experienced nurses and midwives in the NSW Health workforce.

This is another step in the Minns Government’s plan to turn around 12 years of Liberal National Government neglect that saw the on-time commencement of treatment in NSW Emergency Departments fall to all-time record lows just last year (BHI April to June 2022) – with commencement of on-time treatment (combined figure across all triage categories) at just 62.8%.

The MOU sets out an agreement for both parties to work in good faith to develop a process and timeframe to implement Safe Staffing Levels, which will be enshrined in the Public Health System Nurses’ and Midwives’ (State) Award. It also includes important principles around data sharing and access to information.

The MOU builds on the Minns Government’s announcement in April of the Safe Staffing Levels Taskforce to chart a pathway forward on this major reform.

The Minns Government has committed to hiring an additional 1200 nurses and midwives during our first term in order to implement this important reform in our hospitals.

These changes build on the NSW Government’s abolition of the wages cap for frontline workers, delivering the largest pay increase for the workforce in over a decade.

We can make these important changes to support frontline workers because the Minns Labor Government is making the difficult but responsible decisions with spending.

NSW faces rampant inflation, rising interest rates and the largest debt in the state’s history, but we are committed to ensuring that the state is prepared to get on top of these challenges.

It’s why the Minns Labor government is setting out a long-term plan to gradually repair the budget in a sustainable way, to reprioritise spending to where it is needed most, and to rebuild the essential services that we all rely on.

NSW Premier Chris Minns said:

“We made a promise to the people of NSW to implement Safe Staffing Levels in NSW public hospitals, and that’s exactly what we’re delivering.

“This will make a world of difference for health workers like Suzie who I met in Penrith. She became a midwife after a career change but was already burnt out as a result of understaffing on her shifts.

“Our government is getting on with the job of implementing our commitment to repair the budget while rebuilding our essential services.”

NSW Treasurer Daniel Mookhey said:

“By managing our finances responsibly, we can deliver the essential healthcare services our community deserves and reinvest in our frontline workers.

“The former government left NSW with a record level of debt and more than $7 billion worth of promises they could not pay for.

“The Minns Labor Government is making the prudent and necessary decisions to fix the fiscal mess left by the former government and ensure we can fund the essential services people rely on.”

Health Minister Ryan Park said:

“We are focussed on fixing wait times for healthcare and improving health outcomes for our community.

“We are also committed to supporting the more than 53,000 nurses and midwives who form the backbone of the NSW health system.

“Safe Staffing Levels will support better health outcomes for patients while also attracting and retaining more skilled nurses and midwives in the NSW health system.”

Nominations open for NSW Women of the Year Awards 2024

Nominations for the 2024 NSW Women of the Year Awards open today.

Minister for Women Jodie Harrison said the NSW Government was looking for the most empowering and inspiring women and girls in the state.

“These awards recognise the invaluable contribution to community, industry and society that women in NSW have made through their hard work, dedication and passion. The awards honour our inspirational women with the recognition they truly deserve,” Minister Harrison said.

“We want to continue to empower the next generation of young women to be limitless in delivering positive changes through fortitude in their fields of expertise. We can only achieve this by shining a light on the contributions and achievements of women in our communities.”

The annual awards will put the spotlight on women and girls whose determination, bravery, skill and passion should be celebrated and shared, inspiring others to achieve great things. They celebrate the role models who challenge inequality, innovate and inspire.

The 2024 award categories are:

Nominations are also open to recognise and honour young girls in the Ones to Watch Showcase. It will put the spotlight on the rising stars of our community, showcasing 10 exemplary young girls between the ages of 7 to 15 years old.

Minister Harrison said: “The Ones to Watch showcase will spotlight the next generation of inspiring young women by recognising the potential, resilience and determination of girls who are shaping the future.”

The winners of the awards will be announced at the NSW Women of the Year Awards ceremony on 7 March 2024 as part of NSW Women’s Week 2024. Nominate someone now.

Nominations close 11:59pm, Sunday 8 October.

Where are they now? Spotlight on 2023 Winners

Premier’s Award and Aboriginal Woman of the Year Award winner, Lynda Edwards

Since winning the 2023 Premier’s Award for Woman of the Year and Aboriginal Woman of the Year Award, Lynda Edwards, has dedicated her time to volunteering and advocating for fairness, inclusion and the financial rights of Aboriginal and Torres Strait Islander people.

The awards have opened opportunities for Ms Edwards to continue to advocate for improvement in the way financial services engage with, assist and support Aboriginal and Torres Strait Islander communities.

“The awards gave me a better platform with which to talk about financial literacy in our communities. Not only with key stakeholders and politicians but also with the general community,” Ms Edwards said

“Since the awards, I have had many requests for speaking opportunities, such as the Ruby Hutchison Lecture in Sydney and a National Indigenous Consumer Strategy (NICS) meeting, attended by ACCC, ASIC, and the state and territory fair trading agencies on how regulators can work most effectively with financial counsellors.

“It is important that we recognise women in our communities. No matter how big or how small, or how hard or easy it is, almost everything a woman does for her family or community makes a huge difference.

“By acknowledging our women, we are letting our women, and also our communities, know that they are valued and important. We are setting the scene for many women and girls in the future.”

One to Watch winner, Haniya Syed

Haniya Syed continues to advocate for and inspire girls to consider STEM studies, including recently delivering a robotics club at her school and competing at a robotics competition for the First Tech Challenge. Ms Syed continues to excel in her technological expertise, recently releasing a first prototype that aids the dental health of children.

“I encourage everyone who knows a remarkable young woman to nominate them for the One to Watch Showcase. This showcase is excellent in acknowledging their work, achievements, and contributions, as it is perfect in inspiring and supporting them to do more for the future,” Ms Syed said.

“It is important to acknowledge the contributions and achievements of girls in NSW for empowerment, promoting gender equality, and overcoming stereotypes to create a more inclusive community that promotes women in STEM.”

Community Hero Award winner, Mary Hollingworth

Mary Hollingworth was Chair of the NSW Rural Women’s Gathering and a long-time volunteer with the Rural Women’s Network. She is an active member of multiple organisations and has delivered hundreds of events in regional NSW.

Ms Hollingworth said her award has opened new pathways to further volunteer work through a range of women’s conferences, speaking opportunities and deepening links with valuable community networks.

“The Community Hero Award validates the role of willing, dedicated community volunteers, especially in rural areas. This acknowledgment has given me confidence in the ongoing role of volunteers in the wider community,” Ms Hollingworth said.

“So many wonderful women contribute willingly and generously every day through NSW. They are mostly flying under the radar, unappreciated and rarely acknowledged.”

Young Women of the Year Award winner, Chanel Contos

Leader of the Teach Us Consent movement, Chanel Contos said winning the award gave her the opportunity to spread her work across borders, working with state and federal governments in Australia and with teachers internationally.

Her grassroots education in schools aims to significantly reduce sexual violence towards young girls and women. Her new book, ‘Consent Laid Bare’, will be released next month.

“I have continued to work closely with governments at a state and federal level to eradicate normalised sexual violence. I have also had the opportunity to present the work that has been going on in Australia at some schools in the UK and at teacher conferences in London,” Ms Contos said.

“Almost all the work I do aims to amplify the voices of young women, so I felt privileged to be recognised in such a special way. Women and young girls often involve themselves in community action, social good and volunteering with little to no recognition or pay for this extra work. Young women are such a passionate group who deserve to have their voices amplified.”

Labor’s dodgy figures don’t add up for Penrith

Shadow Minister for Sport Eleni Petinos has called on the Minns Labor Government to come clean on the figures behind their decision to cancel the full redevelopment of Penrith Stadium.
 
“Penrith is a critical city centre located in the heart of the Western Parkland City, the closest established CBD to the new international airport and the gateway to the Blue Mountains,” Ms Petinos said. “The Penrith community deserves to know if the Minns Labor Government is being fair dinkum or playing with figures to justify their decision to walk away from delivering the redevelopment that the stadium needs.”
 
“Labor must release the full costings behind this decision, to explain how a stadium just over half the size of Allianz Stadium can cost around $100m more and nearly three times more than Commbank Stadium which cost $330 million.”
 
“Given the low value of the recreational zoned land occupied by the Paceway, there is a genuine concern that Labor has deliberately inflated the price to justify cutting the project.”
 
Ms Petinos said the new local Labor MP needs to be honest with her community and clearly spell out what the future of the Penrith stadium looks like.
 
“Karen McKeown needs to detail how the funding will deliver the needed Penrith stadium upgrades, and whether it will provide the sporting facilities that the community deserves,” said Ms Petinos.
 
“The Minns Labor Government has also left the future of the Penrith Paceway under a dark cloud. With no prospect of a rezoning for other uses and no funding for a relocation the future of the Paceway now hangs in the balance.”
 
“Rather than trying to roll out rubbery figures to justify their decisions, the Minns Labor Government needs to be honest with the community.”

Statement – Independent Investigation into Murray Affair

Premier Chris Minns must commission an independent investigation into the Josh Murray affair including Minister Jo Haylen’s failure to disclose any conflict of interest under the Ministerial Code of Conduct.

The Code states:

A Minister must not, without the written approval of the Premier, make or participate in the making of any decision or take any other action in relation to a matter in which the Minister is aware they have a conflict of interest.

Minister Haylen’s refusal to answer questions in Parliament, refusal to front the media and refusal to appear before tomorrow’s Legislative Council hearing mean serious questions about her conduct and obligations under the Code are unanswered.  

This is a test of Premier Minns and his Government’s commitment to transparency, integrity, and accountability.

Research confirms density close to CBD, lowers infrastructure costs

The NSW Productivity Commissioner’s latest report confirms the NSW Government’s approach to housing is on the right track.

The NSW Government welcomed the release of the latest housing study – Building more homes where infrastructure costs less – which confirms that it costs less to build in areas with existing infrastructure.

The NSW Productivity Commissioner’s conclusion that building closer to Sydney’s CBD can save up to $75,000 in infrastructure costs per new home reinforces the NSW Government’s commitment to rebalance housing targets around transport links to deliver more well-designed, well-located homes in places where people want to live.

The government has made housing a key focus since taking office, introducing:

  • an audit of government-owned land to identify properties available for housing
  • incentives to encourage the delivery of more social, affordable and market housing
  • expanded capacity for government agencies to deliver more affordable housing
  • support for councils with more resource to get more planners into the system
  • delivery of built to rent pilots by Landcom on the South Coast and in the Northern Rivers
  • reforms to first home buyer stamp duty arrangements and delivering rental reforms.

Additionally, the government’s reforms to infrastructure contributions will help to provide funds to deliver the additional infrastructure needed to support housing growth.

The Minister for Planning and Public Spaces Paul Scully said:

“The NSW Productivity Commissioner evidence shows that the housing crisis inherited from the previous government is linked to their focus on building out rather than up, instead of focusing additional housing around existing infrastructure and networks.

“We need help to deliver housing that people can afford with a fairer distribution of housing in infill locations where people want to live and work, near jobs and services and where it costs considerably less to deliver the infrastructure needed to support those homes.

“Essential workers like health workers, teachers, police, firefighters, cleaners, security guards, truck, bus and train drivers deserve the opportunity to live closer to where they work.

“Density done well is the focus of the Minns Government’s recent announcements.

“More infill development means people can stay in their communities and neighbourhoods through different stages of their life. Everyone wants family and friends to be able to afford to live nearby.

“It’s vital we look at different ways to deliver more homes, including focusing on inner city suburbs with existing infrastructure that can be scaled relatively quickly and easily.

“We reformed infrastructure contributions to close the gap between housing growth and the infrastructure needed to support that growth.

“Investing on scaling up infrastructure for infill development means we’re able to spread every dollar further.

“The Productivity Commissioner notes that established suburbs already have good access to roads, schools, health services and open spaces and to existing water and wastewater services, so it makes much more sense to increase density in those places.”

Centenary of service celebrated this Legacy Week

Legacy Week was officially launched at a commemorative service at the Cenotaph in Martin Place today, commemorating 100 years of Legacy in Australia.

Minister for Veterans David Harris attended the commemoration alongside Legacy Sydney Acting President Tim Becker and other members of the veteran community to lay a wreath in memory of our veterans, and to show support for the widows, widowers, and children whose loved ones served our country.

“This Legacy Week we pay special tribute to Legacy for their support for the families of those Australian Defence Force personnel who served our country and gave the ultimate sacrifice as a result of their service.” Minister Harris said.

“Legacy was built on a promise to a dying soldier, to look after his family and 100 years on that promise continues to be kept, an amazing achievement and one we are all thankful for.”   

The Legacy badge is a special emblem of support for our veterans’ families, it symbolises our nation’s greatest values of mateship, compassion, and courage. Legacy badges will be sold throughout the Sydney CBD and across NSW over the coming week.

“I encourage everyone to purchase a Legacy badge this week. Your donation will help widows and families of defence forces personnel who gave their lives serving our country,” Mr Harris said.

Today, Legacy ensures that 43,000 partners and children of our servicemen and servicewomen across Australia do not suffer financial or social disadvantage as a result of the loss or serious injury of their loved one.

Acting President of Sydney Legacy Tim Becker acknowledged Legacy Week as exceptionally meaningful as they mark Legacy’s centenary.

“As we reflect on the past 100 years, we stand ready to support our veterans’ families for as long as they need us,” Mr Becker said.

To all those donating, volunteering or spreading the word this Legacy Week – thank you. Your contributions are the heart of our mission. With your continued support, we can fulfil our promise that was founded in the trenches of World War One to care for the families of our veterans.”

Legacy beneficiary Kelly Randall spoke at the commemoration, sharing her story about the support her family has received.

“I am extremely grateful for the public’s support each Legacy Week. Your support helped my family pay for my school uniform growing up. You supported me through uni with textbooks and lab equipment,” Ms Randall said. 

It’s nice to see the unity between the community and volunteers, with everyone coming together with the same aim of supporting veterans’ families.”

Find out more about the work of Legacy and how to donatelaunch