16 News

The Morrison Government has today announced 32 recommendations to further protect telco consumers.
The recommendations are contained in Part A of the Consumer Safeguards Review which include strengthening the Australia’s Telecommunications Ombudsman. The findings also look to improve the handling of customer complaints and increase the transparency of complaints data to drive the telco industry toward improved customer service.
The three part review, announced in April 2018 examines how to better protect telco customers in a landscape that has seen massive change over the last two decades. Twenty years ago, approximately 35 per cent of Australian homes had a broadband connection. By 2020, 100 per cent of homes will be able to connect through the NBN.
Minister for Communications Mitch Fifield said the Morrison Government was putting consumers first.
“The consumer safeguards we have in place today are designed around the old telephone network. The ongoing relevance and usefulness of these protections is diminishing as Australia’s telecommunications environment and consumer use evolves” he said.
Today’s Part A Recommendations: Consumer Redress and Complaints Handling will strengthen the Telecommunications Industry Ombudsman (TIO) by improving its governance, operations and relationship with the telco regulator, the Australian Communications and Media Authority (ACMA).
The consultation paper for Part B: Reliability of Telecommunications Services was also released today and submissions are due by 21 December 2018. Part B of the Review is based on the fundamental principle that all Australians should be able to connect to, and stay connected to, a reliable fixed service.
“Broadband is now considered as essential as electricity or water. Consumers expect to get connected and stay connected, and if something goes wrong, it needs to be fixed and fixed quickly”.
Part C of the consumer safeguards review will look at choice and fairness in the retail relationship between the customer and their provider. The consultation paper will be released in early 2019.
The full report and recommendations from Part A (redress and complaints handling), and the Part B discussion paper (service reliability) are available at: www.communications.gov.au/consumer-safeguards-review

A new collaboration agreement between DST and the University of Queensland has been established to undertake advanced research in flight science and enabling technologies.

The $10 million agreement will see the consolidation of both parties’ test facilities to leverage the expertise of academic and industry researchers and international partners.
Professor Richard Morgan, the University of Queensland’s Director of the Centre for Hypersonics, has been appointed to provide expertise in the development and operation of advanced large-scale test facilities and facilitate closer collaboration under the agreement.
In 2017, Professor Morgan became the only non-US scientist to have received a hypersonic systems and technologies award from the American Institute of Aeronautics and Astronautics.
Australia is a world leader in high speed flight science with over 10 years of joint flight experimentation by DST, the University of Queensland and industry.
High-speed flight science is one of the priority areas to be developed under the Next Generation Technologies Fund, a program focussing on research and development in emerging and future technologies.

In a momentous day for Australia’s national shipbuilding endeavor, construction has commenced on the Navy’s new Offshore Patrol Vessels at Osborne in South Australia.
The Minister for Defence, the Hon Christopher Pyne MP, said the multi-billion dollar project will see 12 OPVs delivered.
The OPVs will have an important role protecting our borders and will provide greater range and endurance than the existing patrol boat fleet.
“The OPV project is expected to create up to 1000 direct and indirect jobs,” said Minister Pyne.
The first two vessels will be built at Osborne before Civmec starts constructing the next 10 at Henderson in Western Australia.
Minister Pyne said ASC Shipbuilding will use its expertise gained through the Air Warfare Destroyer program to build the first two OPVs.
“These new vessels are being built in Australian facilities, with Australian steel, and by Australian workers.”
“Only a year ago we announced Lürssen was the preferred tenderer.”
“It’s a fantastic achievement to start construction on time and on budget and I’d like to thank everyone involved in the project.”
The Government’s $90 billion dollar continuous naval shipbuilding program is the largest and most ambitious capital investment ever undertaken in Australia.
“This investment is about more than building ships, submarines and shipyards because it will establish an Australian sovereign capability.”
“The continuous shipbuilding program will act as a catalyst for industry growth which will secure thousands of Australian jobs for decades.”
“This is truly a national endeavour, with the Federal Government laying the foundations for an Australia-wide sovereign naval shipbuilding enterprise.”
The OPVs will be built using Australian steel, creating Australian jobs. The steel used today in construction is from the same batch cut by the Prime Minister in Henderson just a few weeks ago, demonstrating the Government’s commitment to the naval shipbuilding program and Australian jobs.
“Our commitment ends the boom-bust cycle which has afflicted the Australian naval shipbuilding and sustainment industry in the past.”
The Minister for Finance and the Public Service, Mathias Cormann said that ASC’s shipbuilding capacity has continued to grow from strength to strength since the Government initiated the Air Warfare Destroyer reform program in 2014.
“Over the past few years ASC has demonstrated its capacity to deliver high quality vessels for the Royal Australian Navy.
“ASC’s workforce has already delivered two state-of-the-art Air Warfare Destroyers, with a third due next year. They are also exceeding their performance benchmarks in support of our Collins Class submarine fleet.”
“We look forward to ASC continuing their strong work on the first two Offshore Patrol Vessels that begin construction today.”

The Holiday season is just around the corner. Don’t forget to visit our online store or phone our Contact Center to place your orders on time. You can pick up a range of beautiful coins, collections and stocking fillers.
To ensure delivery for domestic locations prior to Christmas, orders must be placed by Friday 07 December 2018. International orders must be placed by Friday 30 November 2018.